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WHERE IS THE MISCELLANY TEAM BASED?

We’re in London and we can conduct consultations all over the UK, and abroad. You can select a time slot that suits your time zone. Time zones are 09:00-17:00 GMT.

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WHERE IS THE MISCELLANY TEAM BASED?
Other
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CAN YOU DO A SITE VISIT OR fACE TO FACE DESIGN CONSULTATION MEETING?

Most of our Miscellany design consultations are done virtually: you send us your photos, your room measurements and what you're trying to achieve. We then design your space in our design studio, responding to your needs and taste. Then emailing you a design plan and shopping list, which we talk through on ZOOM. This online service is speedy and makes the service very affordable, allowing you to create your dream space in just a few clicks. However, if you'd like to meet in-person at your home or on-site, that can also be arranged as part of your Design Lite package.

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CAN YOU DO A SITE VISIT OR fACE TO FACE DESIGN CONSULTATION MEETING?
Design Lite
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CAN YOUR DESIGNERS WORK WITH MY EXISTING FURNITURE?

Absolutely. Just send us images and dimensions of the existing furniture you'd like to keep and we can find ways to work them into the design scheme.

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CAN YOUR DESIGNERS WORK WITH MY EXISTING FURNITURE?
Furniture
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HOW DOES A CONSULTATION WORK?

Once you have set-up a consultation at an agreed time, your designer wil send you a Zoom link before your consultation so you can discuss your project, your space, and your ideas. During an initial consultation, your designer will listen to your requirements and after the consultation refine the timeframe and estimated cost for your project in a quote, which your designer will email to you. Along with the zoom link will be a handy guide on how to prepare.

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HOW DOES A CONSULTATION WORK?
Design Lite
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WHAT SHOULD I PREPARE FOR MY CONSULTATION?

Don’t worry if you’re a bit lost, we can help. However, if you do have ideas, Pinterest boards, Images, floorplans, photos, and videos, this really helps us to visualise the project and how we can structure the Design Lite service. Also, it helps to compile all your questions, so we can best utilise the consultation time. The handy consultation guide will advise on how to get all your information over to your designer for ease of discussion. We’ll keep the initial greeting short and sweet so we can maximise the time discussing your project!

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WHAT SHOULD I PREPARE FOR MY CONSULTATION?
Design Lite
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WHAT PAYMENT TYPES DO YOU ACCEPT FOR BUYING AN INSTA-LOOK OR DESIGN CONSULTATION?

We accept all major Credit cards (MasterCard and Visa) and Paypal.

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WHAT PAYMENT TYPES DO YOU ACCEPT FOR BUYING AN INSTA-LOOK OR DESIGN CONSULTATION?
Other
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CAN I GET HELP decidING whether I need design lite or an insta-look?

If you feel you need an interior designer to guide you, then Design Lite is definitely for you. If you feel you can run with things on your own, and have a good idea already of your design direction, but just need some help with sourcing products and bringing it together into a cohesive look, then our Insta-Looks are perfect for you. Alternatively, if you'd like to chat to us, to help narrow down the best solution for you, just book an initial consultation for £395. Where you can discuss any of your burning questions and your dedicated Interior Designer can help you navigate the best services for you to achieve the best result. The team are here to help!

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CAN I GET HELP decidING whether I need design lite or an insta-look?
Other
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IS IT POSSIBLE TO PURCHASE AN INSTA-LOOk OR DESIGN LITE AS A GIFT?

Of course! MISCELLANY can be the gift that keeps on giving for a loved one about to embark on a renovation project or a friend who might be expecting their first baby, who might love some design help with preparing the nursery. Gift an Insta-Look voucher and let your friend choose their favourite. Or gift an hour's design consultation. Click here to enquire about our gift cards.

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IS IT POSSIBLE TO PURCHASE AN INSTA-LOOk OR DESIGN LITE AS A GIFT?
Gift Card
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WHERE DO YOU SOURCE PRODUCTS and furniture FROM?

We source our products from a huge array of sellers, online boutiques and retailers. From super cost-effective suppliers and high street gems, to smaller, more artisan brands. We make sure our Insta-Looks include a wide range of good value products. When we are sourcing personalised products for you as part of a Design Lite project, we source items that suit your style, needs and budget.

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WHERE DO YOU SOURCE PRODUCTS and furniture FROM?
Furniture
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HOW DO I CHOOSE AN INSTA-LOOk?

Browse all of the Insta-Looks and simply click to buy the one you love most. Hey presto, your Insta-Look design pack and shopping list will drop into your inbox. If you'd like to get access to more than one look and more sourced products, that's fine too. Check out How It Works on the Insta-Looks page and the Pricing page for more details. You can access a discount code for buying multiple looks.

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HOW DO I CHOOSE AN INSTA-LOOk?
Insta-Looks
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WHAT IF I NEED help choosing an insta-look?

If you need some advice to help narrow down your choices, just book an initial consultation to chat through your options. This initial ZOOM consultation is £395. Your dedicated Interior Designer can help you navigate the best Insta-Looks for you. Which might be buying just one look (the cheapest option), or spending a little more and getting access to lots of looks and a huge collection of sourced products.

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WHAT IF I NEED help choosing an insta-look?
Insta-Looks
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HOW DO I BUY PRODUCTS IN THE ‘INSTA-LOOK’ SHOPPING LIST

Simply click through to buy using the links provided in your Insta-Look design pack. You then deal directly with the retailer.

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HOW DO I BUY PRODUCTS IN THE ‘INSTA-LOOK’ SHOPPING LIST
Insta-Looks
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I HAVE purchased an INSTa-LOOK but I no longer want or need it. CAN I get a refund?

It's a shame to see you go! Our designers work super hard putting together our Insta-looks, curating the concept and finding fantastic products at great prices. Which means we can offer the Insta-Looks at cost-effective prices, therefore we do not offer any refunds after payment.

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I HAVE purchased an INSTa-LOOK but I no longer want or need it. CAN I get a refund?
Cancellation Policy
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HOW LONG DOES A DESIGN LITE PROJECT TAKE?

It can be as little as an hour's initial consultancy, to ask us your top burning questions. Or a few hours, or a few days to a few weeks depending of the complexity of what your Designer is doing, how many rooms etc. We give you only as much consultation as you need. You are in control and fees are always agreed upfront.

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HOW LONG DOES A DESIGN LITE PROJECT TAKE?
Design Lite
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HOW MUCH WILL IT COST AND HOW ARE BUDGETS CONTROLLED?

We always agree consultancy fees with you, so no nasty surprises. Where we are sourcing furnishings for you, the spend budget is set by you and we agree costs before sourcing begins. We then work to find furniture and accessories which fit within the amount you want to pay.

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HOW MUCH WILL IT COST AND HOW ARE BUDGETS CONTROLLED?
Design Lite
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WHAT IF I NEED HELP WITH EVERYTHING ON THE DESIGN LITE PRICING LIST?

If you feel you need help with lots of Design Lite service elements and you’re not sure where to start or what you can handle yourself, then the best thing to do is to just book a first consultation. At this ZOOM meeting, one of our Designers can chat to you about what you might need help with. During that first consultation, your Designer might well be able to answer some of your burning questions immediately and for the more complex elements can structure a proposal specific to your needs.

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WHAT IF I NEED HELP WITH EVERYTHING ON THE DESIGN LITE PRICING LIST?
Design Lite
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IF I HAVE EXTRA REQUESTS OR CHANGEs I WANT TO MAKE DURING A DESIGN LITE PROJECT, HOW DO I DO THIS?

During the design process, your allocated designer will be dedicated to you and will discuss any changes you'd like to make. We will consider the amount of time the change will take and will agree any extra fees. But we will try and keep things as efficient as possible.

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IF I HAVE EXTRA REQUESTS OR CHANGEs I WANT TO MAKE DURING A DESIGN LITE PROJECT, HOW DO I DO THIS?
Design Lite
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HOW MANY product OPTIONS WILL I GEt DURING my design lite sourcing project?

This will be agreed as part of your Design Lite personalised service. You might opt to receive one option per item on the sourcing list, which meets your style and budget. Or you might opt to see several options to have lots of choice. Our designers put a lot of effort and skill into curating the best possible collection of items for you. If we have also designed a dimensioned room layout for you, you can also choose your own furniture in the right sizes.

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HOW MANY product OPTIONS WILL I GEt DURING my design lite sourcing project?
Furniture
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CAN I ADD AN EXTRA SERVICE TO MY DESIGN LITE PACKAGE?

Of course. You can bolt-on any kind of extra service during the original project. You might want us to add on an electrical plan to give to your builder. Or work up a decorative paint specification for your decorator. Don't hesitate to ask your Designer, they're here to look after you.

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CAN I ADD AN EXTRA SERVICE TO MY DESIGN LITE PACKAGE?
Design Lite
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HOW MANY REVISIONS of the proposal DO I GET IN MY DESIGN LITE DESIGN PROJECT?

We agree this at the beginning when we map out your Design Lite project. You can choose to keep rounds of amends and changes to a minimum to keep the time spent and design fee as small as possible. Or you can choose to have more options to make changes.

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HOW MANY REVISIONS of the proposal DO I GET IN MY DESIGN LITE DESIGN PROJECT?
Revisions
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I've ordered a design lite consultation, but I've changed my mind and I'd prefer to buy an insta-look and run with the project on my own. WHAT ARE MY OPTIONS?

Worry not. We all change our minds! And our designers can sort this out for you no problem. Email us with your preferred Insta-Look and we can arrange to switch you over from Design Lite to an Insta-Look instead. You may or may not have to pay an extra amount. If we had already embarked upon your Design Lite project, we would only charge for any work already done as part of the Design Lite package.

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I've ordered a design lite consultation, but I've changed my mind and I'd prefer to buy an insta-look and run with the project on my own. WHAT ARE MY OPTIONS?
Cancellation Policy
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WHAT IF I DON'T LIKE THE FINAL DESIGN?

This should never happen. We will have undergone a detailed briefing stage with you, getting image references from you for your likes and dislikes, and your Designer will spring off from those to bring your vision to life. So the final design will be a very close reflection of the agreed initial design direction. Once an approved design is handed over, it is considered fully approved. It’s fine to change your mind once you see the completed design and we can discuss cost-effective ways to make some tweaks.

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WHAT IF I DON'T LIKE THE FINAL DESIGN?
Design Lite
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WHAT IF I'M NOT HAPPY OR HAVE A COMPLAINT?

Please get in contact (hot link to complaints email address) to let us know how you’re feeling. Someone will get in touch with you as soon as possible.

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WHAT IF I'M NOT HAPPY OR HAVE A COMPLAINT?
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WHAT IF I NO LONGER NEED MY INITIAL CONSULTATION OR DESIGN LITE CONSULTATION?

If we haven’t yet embarked upon any work, we will offer a refund, minus an administration fee of 10%. There are no refunds on gift cards and they have an expiry date of 12 months.

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WHAT IF I NO LONGER NEED MY INITIAL CONSULTATION OR DESIGN LITE CONSULTATION?
Design Lite
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WHAT IF I DON’T LIKE a PRODUCT OR it's damaged or incorrect WHEN IT ARRIVES?

As you have bought the item yourself, you would simply follow the returns policy and arrange for the collection or return of the goods direct with the retailer. Make sure you do this within the returns liability period.

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WHAT IF I DON’T LIKE a PRODUCT OR it's damaged or incorrect WHEN IT ARRIVES?
Other

Helping Hand

DIMENSIONS & MEASURING UP - OUR TOP TIPS!

Remember to leave plenty of room around furniture to pass by. With desk chairs or dining chairs, leave plenty of room to be able to push the chair back, and to get in and out. Double, triple check all your measurements and get someone to help. Two great minds are definitely better at taking dimensions than one!

DO I HAVE ENOUGH SPACE IN THE ROOM?

Now you’ve selected which gorgeous pieces you are going to order, you just need to take a minute to do a final check that you have enough space. Our trick is to get a tape measure and some masking tape to tape out on the floor the pieces of furniture – Then you can imagine how they will look and whether they are the right size for the space. When you have finished, the masking tape can be easily peeled off without leaving a mark.

WILL IT GET IN? MEASURE YOUR DOORWAYS

Please make sure to check all access areas including all doors (front doors and internal doors) especially inside the architrave or frame if you're ordering sofas, dining tables or beds. If your new pieces need to come in via lifts, stairways or corridors – don’t forget to measure these too.

CHECK CEILING HEIGHTS

If you're thinking about tall pieces of furniture, don’t forget to measure your ceiling heights, leaving a little bit of breathing space between the top of the furniture and the ceiling. Check that you have enough space to get it in. Not just within the room, but also whether they'll fit coming up the stairs. If you have tight spaces, you might want to consider flat-pack pieces which can be built within the room itself!

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